Return Policy

At Bhagirath Alkaline Water, we are committed to delivering quality products and reliable customer service. Please read our Return Policy carefully to understand the conditions for product returns.

1. Eligibility for Returns

Products may be eligible for return if:

1. The product received is damaged, defective, or not functioning properly at the time of delivery.
2. An incorrect product has been delivered.
3. The return request is made within the applicable return period.

2. Return Request Timeframe

Customers must request a return within 7 days from the date of delivery or installation unless otherwise specified.

3. Conditions for Return

To qualify for a return:

1. The product must be unused or in the same condition as received.
2. Original packaging, accessories, manuals, and invoice/receipt must be included.
3. The product should not show signs of misuse, physical damage, or unauthorized repair.

4. Non-Returnable Items

The following items/services are generally not eligible for return:

1. Customized or special-order products.
2. Products damaged due to improper use or mishandling.
3. Services that have already been successfully completed.
4. Consumable items or products with broken seals, where applicable.

5. Inspection & Approval

Once the returned product is received, our team will inspect it to verify eligibility. After approval:

1. A replacement, repair, or refund may be provided based on the situation.
2. If the return does not meet policy conditions, the product may be sent back to the customer.

6. Return Shipping

1. Customers may be responsible for return shipping charges unless the return is due to our error or a defective product.
2. We recommend securely packaging returned items to avoid transit damage.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us immediately with:

1. Photos/videos of the product
2. Order or invoice details
3. Description of the issue

8. Contact Us

For return-related support, please contact Bhagirath Alkaline Water using the contact information provided on our website.

We appreciate your trust and aim to ensure a smooth and fair return experience for all customers.