Cancellation Policy

At Bhagirath Alkaline Water, we understand that plans may change. This Cancellation Policy explains the terms and conditions related to the cancellation of products and services.

1. Service Cancellation

Customers may request cancellation of a service before the work or installation process has started.

1. If the cancellation request is made before service initiation, eligible payments may be refunded according to our Refund Policy.
2. Once the service work, installation, or processing has begun, cancellation requests may not be accepted or may involve partial charges.

2. Product Order Cancellation

Orders for products may be cancelled under the following conditions:

1. The cancellation request is made before dispatch or delivery.
2. Customized or special-order products may not be eligible for cancellation once confirmed.

3. Cancellation Charges

In certain cases, cancellation charges may apply to cover:

1. Processing fees
2. Transportation costs
3. Operational or installation expenses already incurred

Any applicable charges will be communicated to the customer at the time of cancellation.

4. Company-Initiated Cancellation

Bhagirath Alkaline Water Services reserves the right to cancel any order or service due to:

1. Product unavailability
2. Incorrect pricing or technical errors
3. Unforeseen operational issues
4. Suspected fraudulent activity

In such cases, eligible payments will be refunded appropriately.

5. Refund After Cancellation

Refunds for approved cancellations will be processed according to our Refund Policy and may take 7–14 business days depending on the payment method and banking process.

6. How to Request Cancellation

To request cancellation, customers should contact us with:

1. Order or service details
2. Invoice or payment information
3. Reason for cancellation

Our support team will review the request and provide further assistance.

7. Contact Us

For cancellation-related queries, please contact Bhagirath Alkaline Water through the contact details available on our website.

We value transparency and aim to provide a smooth customer experience in all our services.