Refund Policy

At Bhagirath Alkaline Water, customer satisfaction is important to us. We strive to provide high-quality products and reliable services. This Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

1. The service could not be completed due to our inability to provide the agreed solution.
2. A product received is damaged, defective, or incorrect at the time of delivery.
3. Duplicate or incorrect payment has been made by the customer.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

1. Change of mind after service completion or product installation.
2. Damage caused due to improper handling, misuse, or unauthorised modifications by the customer.
3. Delays caused by circumstances beyond our control.
4. Customised or specially ordered products and services.

3. Refund Request Process

To request a refund, customers must:

1. Contact our support team within the applicable refund period.
2. Provide proof of purchase, payment receipt, or service details.
3. Clearly explain the reason for the refund request.

Our team will review the request and may inspect the product or service before approving the refund.

4. Refund Timeline

1. Approved refunds will generally be processed within 7–14 business days.
2. The refund amount will be credited through the original payment method unless otherwise agreed.

5. Service Cancellation

1. Customers may request cancellation before service initiation.
2. Any advance payment made may be partially or fully refunded, depending on the work already completed and operational costs incurred.

6. Installation & Maintenance Services

For installation or maintenance services:

1. Refunds are not applicable once the service has been completed.
2. If there is a service-related issue, we will make reasonable efforts to resolve it through support or revisits.

7. Contact for Refunds

For any refund-related queries, please get in touch with Bhagirath Alkaline Water through the contact details available on our website.

We value your trust and will always aim to provide fair and transparent customer service.